Welcome to Noor Agro India. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order with us, you agree to comply with these Terms. If you do not agree, please refrain from using our website or services.

1. Company Information

Noor Agro India is engaged in the production, distribution, sale, and export of premium-quality rice and edible oils to customers across India and international markets.

2. Acceptance of Terms

By using our website, requesting quotations, placing orders, or purchasing our products, you acknowledge that you have read, understood, and agreed to be bound by these Terms and all applicable laws and regulations.

3. Products

We strive to ensure that all product descriptions, specifications, images, packaging details, and pricing are accurate. However:

• Product images are for illustration purposes only.
• Actual packaging may vary.
• Product availability is subject to stock.
• Specifications may change without prior notice for quality improvement or regulatory compliance.

4. Orders and Acceptance

• All orders are subject to acceptance by Noor Agro India.
• We reserve the right to reject or cancel any order at our discretion.
• Orders may be cancelled if products become unavailable, pricing errors occur, or payment is unsuccessful.
• An order is considered confirmed only after written confirmation or issuance of an invoice by Noor Agro India.

5. Pricing

• Prices are subject to change without prior notice.
• Taxes, duties, customs charges, shipping costs, and other applicable fees may be charged separately unless expressly stated otherwise.
• International buyers are responsible for import duties, customs clearance, and local taxes applicable in their country.

6. Payment Terms

Payments shall be made using the methods approved by Noor Agro India.

For domestic and international orders, payment terms may include:

• Advance payment
• Letter of Credit (LC)
• Bank transfer
• Other mutually agreed payment methods

Failure to make payment within the agreed timeframe may result in order cancellation or delayed shipment.

7. Shipping and Delivery

We make every effort to dispatch products within the agreed schedule.

However, delivery timelines may be affected by:

• Weather conditions
• Government regulations
• Customs procedures
• Transportation delays
• Force majeure events
• Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed.

8. International Trade

For export transactions:

• Buyers are responsible for complying with the import regulations of their respective countries.
• Export documentation will be provided in accordance with applicable laws and contractual agreements.
• Any additional certifications requested by the buyer may incur additional charges.

9. Inspection and Acceptance

Customers should inspect products immediately upon delivery.

Any claims relating to:

• Damaged goods
• Incorrect quantity
• Incorrect products
• Visible defects

must be reported in writing within 7 days of delivery. Failure to notify us within this period may constitute acceptance of the goods.

10. Returns and Refunds

Due to the nature of food products, returns are generally not accepted unless:

• Incorrect products were delivered.
• Products are defective or damaged during transit.
• The issue is attributable to Noor Agro India.

Approved refunds or replacements will be processed after verification of the claim.

11. Quality Assurance

Noor Agro India maintains quality standards throughout sourcing, processing, packaging, and distribution.

However, we do not guarantee that products will meet requirements arising from improper storage, handling, or transportation after delivery to the customer or carrier.

12. Intellectual Property

All content available on this website, including:

• Logos
• Product names
• Images
• Text
• Graphics
• Documents
• Designs
• Trademarks

is the exclusive property of Noor Agro India or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

13. User Responsibilities

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful content.
• Interfere with website functionality.
• Misrepresent their identity or business information.

14. Limitation of Liability

To the maximum extent permitted by law, Noor Agro India shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, or data loss arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant order giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Noor Agro India, its directors, employees, agents, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of our website or services.

16. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, store, and protect your personal information.

17. Force Majeure

Noor Agro India shall not be liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, pandemics, labor disputes, government actions, war, civil unrest, transportation disruptions, or supply chain interruptions.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

19. Dispute Resolution

Any dispute arising out of or relating to these Terms shall first be resolved through good-faith negotiations.

If the dispute cannot be resolved amicably, it shall be submitted to the competent courts having jurisdiction at the registered office of Noor Agro India in India, unless otherwise agreed in writing between the parties.

20. Changes to These Terms

Noor Agro India reserves the right to update or modify these Terms at any time. Revised Terms become effective upon publication on our website. Continued use of the website after changes constitutes acceptance of the updated Terms.