At Noor Agro India, we are committed to delivering premium-quality rice and edible oils to our customers across India and international markets. We strive to ensure that every order meets our quality standards. This Return & Exchange Policy outlines the conditions under which returns, replacements, and exchanges may be accepted.

1. General Policy

Due to the perishable and consumable nature of food products, including rice and edible oils, products sold by Noor Agro India are generally non-returnable and non-exchangeable once delivered.

Returns or exchanges will only be considered under the circumstances described in this policy.

2. Eligible Reasons for Return or Exchange

A return, replacement, or exchange may be approved if:

• You received the wrong product.
• The quantity delivered differs from the confirmed order.
• The product was damaged during transportation.
• The product packaging was torn, leaking, or tampered with upon delivery.
• The product has a verified manufacturing defect.
• The product was delivered past its expiry date (where applicable).
• The incorrect item was shipped due to an error by Noor Agro India.

3. Non-Eligible Reasons

Returns or exchanges will not be accepted for:

• Change of mind after purchase.
• Taste or personal preference.
• Improper storage after delivery.
• Damage caused by mishandling by the customer.
• Products opened, consumed, or partially used, unless a manufacturing defect is confirmed.
• Orders placed incorrectly by the customer.
• Minor differences in packaging or labeling that do not affect product quality.

4. Reporting a Problem

If you believe your order qualifies for a return or exchange, you must notify Noor Agro India within 7 calendar days of receiving the product.

Your request should include:

• Order number or invoice number
• Product name
• Description of the issue
• Photographs or videos clearly showing the damage or defect
• Proof of delivery, if available

Failure to report the issue within the specified period may result in the request being declined.

5. Inspection Process

Upon receiving your request:

• Our customer support team will review the claim.
• Additional information or photographs may be requested.
• Where necessary, the returned product may be inspected before approval.

Approval of a return or exchange is at the sole discretion of Noor Agro India based on the evidence provided.

6. Return Authorization

Products must not be returned without prior written approval from Noor Agro India.

Unauthorized returns may be refused or returned to the sender at the sender's expense.

7. Exchange Policy

If your request is approved, Noor Agro India may, at its discretion:

• Replace the defective or incorrect product with the same item.
• Replace it with an equivalent product of equal value if the original item is unavailable.
• Issue a credit note for future purchases where appropriate.

8. Refunds

If a replacement is not possible, Noor Agro India may issue a refund.

Approved refunds will generally be processed through the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution.

Shipping charges, customs duties, taxes, and other applicable fees are generally non-refundable unless the return is due to an error by Noor Agro India.

9. International Orders

For export shipments:

• Claims relating to damage or shortages must also comply with the terms agreed in the sales contract or purchase order.
• Customers are responsible for inspecting goods promptly upon arrival.
• Customs duties, import taxes, brokerage fees, and local charges are generally non-refundable.
• Claims arising from customs delays or import restrictions are not covered under this policy.

10. Damaged Shipments

If your shipment arrives visibly damaged:

• Note the damage on the delivery receipt before accepting the shipment, where possible.
• Take photographs of the package before opening it.
• Contact Noor Agro India as soon as possible with the required documentation.

11. Quality Commitment

Every product supplied by Noor Agro India undergoes quality checks before dispatch. While we take every reasonable precaution to ensure product quality, we cannot be held responsible for damage or deterioration resulting from improper storage, transportation, or handling after delivery.

12. Changes to This Policy

Noor Agro India reserves the right to amend this Return & Exchange Policy at any time. Updated versions will be published on our website with the revised effective date.